Your Privacy Matters to Us

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, phone number)

• Property information (address, property details, municipal account numbers)

• Bill and payment information (municipal bills, payment history)

• Account credentials and authentication information

• Communication preferences and notification settings

We also automatically collect certain information when you use our services, such as:

• Device information (device type, operating system, browser type)

• Usage data (pages visited, features used, time spent)

• IP address and location data (general geographic location)

• Cookies and similar tracking technologies

We use the information we collect for the following purposes:

• To provide and maintain our bill management services

• To process and manage your municipal account connections

• To send you bill notifications, payment reminders, and important updates

• To improve, personalize, and enhance your experience with BillSync

• To analyze usage patterns and improve our platform functionality

• To detect, prevent, and address technical issues and security threats

• To comply with legal obligations and protect our rights

• To communicate with you about our services, updates, and support

We implement industry-standard security measures to protect your personal information:

• Bank-level encryption (SSL/TLS) for data transmission

• Secure data storage with encrypted databases

• Regular security audits and vulnerability assessments

• Access controls and authentication mechanisms

• Employee training on data protection and privacy

• Incident response procedures for security breaches

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest security standards.

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent

• With municipal authorities to facilitate bill management services

• With service providers who assist us in operating our platform (under strict confidentiality agreements)

• To comply with legal obligations, court orders, or government requests

• To protect our rights, property, or safety, or that of our users

• In connection with a business transfer (merger, acquisition, or sale of assets)

All third-party service providers are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services to us.

You have the following rights regarding your personal information:

• Access: Request access to your personal data we hold

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your personal information (subject to legal requirements)

• Portability: Request transfer of your data to another service

• Objection: Object to processing of your personal information

• Withdrawal: Withdraw consent where processing is based on consent

• Opt-out: Unsubscribe from marketing communications

You can exercise these rights by contacting us at privacy@billsync.co.zw or through your account settings. We will respond to your request within 30 days.

We use cookies and similar tracking technologies to enhance your experience:

• Essential cookies: Required for the platform to function properly

• Performance cookies: Help us understand how visitors interact with our platform

• Functionality cookies: Remember your preferences and settings

• Analytics cookies: Provide insights into platform usage and performance

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our platform.

We retain your personal information for as long as necessary to:

• Provide our services to you

• Comply with legal obligations

• Resolve disputes and enforce agreements

• Maintain security and prevent fraud

When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory purposes.

BillSync is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy, regardless of where it is processed.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website

• Sending you an email notification

• Displaying a prominent notice on our platform

The 'Last Updated' date at the top of this policy indicates when it was last revised. Your continued use of BillSync after changes become effective constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@billsync.co.zw

Support: support@billsync.co.zw

Address: BillSync Privacy Team, Zimbabwe

We are committed to addressing your privacy concerns promptly and transparently.