Answers to common questions
Everything you need to know about BillSync. Can't find what you're looking for? Our support team is one message away.
BillSync is an AI-powered platform designed to help Zimbabwe residents manage municipal council bills in one secure, centralized place. Snap a photo of any bill and we extract, categorize, and forecast your spending automatically.
Sign up for a free account, add your property details, and scan your first bill. That's it — you'll see extracted data, spending insights, and due date reminders right away.
Yes. Our Free tier covers a single property with unlimited manual bill entry. Paid tiers unlock AI-automated extraction, multi-property management, and advanced analytics.
BillSync currently supports Harare, Bulawayo, Mutare, Chegutu, Kwekwe, Masvingo, Chinhoyi, Beitbridge, Ruwa, Rusape, Kadoma, Chiredzi, Chipinge, and Victoria Falls — with more on the way.
We encrypt your data end-to-end, never train AI models on your uploads, and maintain strict access controls. Your bills are yours — we treat them that way.
Absolutely. Paid plans support multi-property management from a single dashboard — ideal for landlords, property managers, and anyone with a diaspora portfolio.
Provide your municipal account number during setup. BillSync links to it securely and starts syncing your bills automatically — no manual entry required.
Yes. BillSync sends intelligent email and SMS reminders calibrated to your due dates — plus smart alerts when spending patterns look unusual.
Yes. The web app is fully responsive, and our native iOS/Android apps let you snap bills directly from your phone's camera.
Use the 'Forgot Password' link on sign-in to reset via email. If you still need help, our support team can verify your identity and restore access.
Connected municipal accounts sync within 24–48 hours of new bills being issued. You can also trigger a manual refresh at any time.
Never sold, never shared for marketing. We only share data with service providers under strict confidentiality, or when legally required. Your data stays yours.
Still have questions?
Our team typically responds within a few hours. Tell us what you're working on.